(2 Minute Read)

Part 1: The Hiring Challenge

When it comes to managing your firm’s IT infrastructure, relying on in-house solutions may have seemed like the obvious and cost-effective choice… I mean, it’s what everybody has always done in the past. However, in reality-- and especially since the plague that shall-not-be-named hit, we now understand that hiring tech in-house has led to some serious challenges and limitations that have crippled workforces… and finances.

In this 2-part blog post series, we will explore some of the reasons why in-house IT solutions often fall short and why choosing a qualified managed service provider (MSP) like VIKING TSS can be the key to real success. In Part 1, we’ll start with the hiring aspect, and why leaving it to the experts is crucial.

 Expertise in Hiring Technology Personnel is an Art, a Science, and a Network

Your HR person or office manager may excel in many areas, but when it comes to hiring and vetting technology personnel, they may not possess the specialized expertise required. Assembling a team of techs who are not only skilled, but also certified in their respective domains takes time and experience to get right. At VIKING, we have a dedicated hiring processes that ensures we select the very best technicians and analysts who perform at the highest levels in the field. By entrusting your IT needs to a managed provider like VIKING, you gain access to a network of experts who are specifically trained to handle complex technology requirements… not just a compatible Meyers-Briggs score.

Security and Sanity: The Stakes Are High

In the 21st century, the stakes for your firm’s IT security and work-force sanity around tech are way too high to leave to non-experts. Slow responses to data breaches, network vulnerabilities, and downtime can have catastrophic consequences, including financial losses or even a damaged reputation (take our word for it—we’ve seen some wreckage). Depending upon their reliability, experience and availability, in-house solutions may be putting your business and your clients at risk. The speed of business now is this: If you don’t have 24/7 reliable protection and support, you are a liability to your client—not an asset.

At VIKING, we prioritize security as a top concern. Our certified technicians are well-versed in implementing the latest, robust security measures to protect your sensitive data and ensure a stable and reliable IT environment so that you can focus on growing your law firm with peace of mind.

The Power of a Qualified Managed Service Provider

Choosing a qualified MSP goes far beyond technical expertise. For example, at VIKING, we not only hire professionals based on their skill sets but also consider their character traits, such as a calm demeanor and a terrific sense of humor. In other words, we put the humanity back into dealing with tech. Our talented team understands that providing excellent customer service and building positive relationships are just as important as technical prowess. When you partner with a managed provider, you benefit from a team that not only possesses the technical skills required but also offers exceptional customer support and a human touch.

Don’t get left behind. In-house solutions are rapidly becoming a thing of the past—and for good reason—the limitations, and expense (I’m looking at you premium salary with benefits and perks and stuff) makes leaving it all to the experts the smart choice… beyond all reasonable doubt.

Check out Part 2 to explore more reasons why choosing a qualified managed service provider like VIKING TSS can transform your IT operations!